Grand Opening! New items being added all day!!

FAQs

Local Pickup:

If you live locally and would like to pick up please select "Local Pickup" during checkout.

Local pickup address is:
13535 Princedale Drive
Woodbridge, VA 22193

Current Processing Time:

Current processing time is 3-5 days plus the shipping method you chose at check out.

I sent a message, when should I expect a response:

I will answer messages received during business hours before end of business day. Business hours are Monday-Friday 9am-3pm while all three kids are at school. Week nights and weekends are family time so it may take until the following business day for a response.

Returns and Exchanges:

Please keep in mind, due to the nature of my products, custom and personalized orders cannot be returned, exchanged, or refunded. Please double and triple check spellings of personalized names when listing them in Notes to Seller. Refunds/exchanges will not be given for customers errors. However, if I make a mistake on my part I will do my best to make it right. If there is an error or problem with your order I must be notified within 2 days of receipt of your package.

Cancellations:

If you need to cancel the order - it must be done within the first 24 hours - no exceptions!
*Refunds are not given due to failure to order early enough or not understanding the turn around time or delayed by USPS.
*Refunds are not given on any personalized items, once they have been stitched - for any reason. If an error was made on our part - we will definitely work with you to resolve the issue.
*Refunds are not given if the incorrect size is ordered. The size charts are offered for you to find the best fitting size. Simply measure a good fitting shirt and compare against the chart provided.
*Rush Fees are non-refundable.

Care Instructions:

Shirts and dresses should be turned inside-out, washed cold, gentle cycle, lay flat to dry or tumble dry low.

Cubbies stuffed animals, first remove the body pieces by unzipping the animal, then should be wash cold, lay flat to dry. Then re-stuff animal once its fully dry.

Personalization:

When providing information for personalization please double check spelling and age provided. As items are custom made returns/exchanges are not accepted.

Garment brand and sizing:

The shirt blanks used are 100% cotton, boutique quality. As sizing can differ from brand to brand, please be sure to refer to the sizing chart before ordering. Refunds/exchanges will not be made for ordering an incorrect size.

ARB brand shirts are used for clothing sizes newborn through size 10.
I use Comfort Colors for larger youth and adults sizes.

Shirt color:

Standard shirt colors are WHITE, GREY, and BLACK for unisex styles, and WHITE, PINK, and BLACK for girl styles. Design colors may be altered depending on shirt color. If a black shirt is ordered any black text will be changed to better show the design. Although the shirt in a listing sample photograph may be shown in another color, the listing price includes the standard shirt color option and will be made according to the shirt color selected at checkout.
Upgrade options are available for other shirt colors. Please message me for color options and upgrade pricing.


Fabrics and colors:

Fabric placement may vary from that shown in the listing photo, these variations add to the uniqueness of each custom piece. In the event that a fabric shown in the photo is out of stock and/or no longer available, C.A. Whitney Designs reserves the options to substitute with another fabric of similar color, texture and/or design.

Due to photography lighting and differences in computer monitor resolutions, colors may vary between the actual fabric colors and those displayed on your screen. Exact color matching or color shades are not guaranteed.

Processing time and rush orders:

When ordering please take into account current processing time plus shipping time selected. If you need an item faster than my posted turnaround time, please contact me PRIOR to ordering. Rush orders are only accepted on a limited basis and vary based on my current schedule and order volume. Unless arrangements are made PRIOR to ordering, your order will be shipped according to the current posted turnaround time. Rush requests made WITHOUT prior approval will NOT be honored and will not be refunded.
Rush order upgrades start at $5.00 and up PER ITEM. A rush upgrade will vary based on the length of the rush turnaround time/complexity of the design requested. Thank you for your understanding!

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